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Frequently Asked Questions

Have you got any questions? Write us at info@eyepetizer.it!

How can I always be updated about the news of Eyepetizer?
Keep in touch with us: sign up to receive our newsletter.

How do I reset my password?
To reset your password you just need to click on Log In, and then click on Reset Your Password. After that, enter your email and wait a few seconds, the system will automatically send a new password to the address provided.

Which material is the packaging of the products made of?
To protect our products we use a special packaging material, the “pluriball”.

Have you got any questions about your purchase?
Write us at info@eyepetizer.it or contact us at the phone +39 331 2309007.

How can I cancel, change or return my order?
Write us at info@eyepetizer.it or contact us at the phone +39 331 2309007.

How can I know where is my order?
We will ship your order with an express courier, write us at info@eyepetizer.it or contact us at the phone +39 331 2309007 to ask where is your order.

If I have any technical problems on the website , whom should I ask?
Write us at info@eyepetizer.it or contact us at the phone +39 331 2309007.

Why should I buy online?
• you will receive your order within 2 / 3 working days if you are in Italy or within 4/5 days if you are in the rest of Europe
• we answer quickly to all your questions, also to those which are related to the shipment
• we provide a top-level service and if there are any problems about a product we will substitute it immediately.

How can I place an order?

Your favorite products are just a few steps away: add them to your cart, fill out the form with all the information and choose the payment method you prefer.

What happens if you lose your password?

Don’t worry! Click on Log In and then on Reset your password, then enter your e-mail address. The system will automatically send you a new password to the address provided.

How long does it take to receive the order?
Delivery takes 2/3 days if you are in Italy or 4/5 days if you are in the rest of Europe.

How much are the shipping expenses?
Shipping charges in Italy are FREE for all of your orders! The cost for cash on delivery is €3,00.
The expenses for the European expeditions are 15 €.

Which are the payment methods available?
It’s possible to pay for orders on delivery (only in Italy, additional cost of €3,00), by credit card (Visa, Mastercard, PostePay, Amex), by rechargeable debit cards or by using PayPal.

Are the payments safe?
100 %! We offer you a safe shopping thanks to the most advanced methods in data transfer.